Return and Refund Policy for KP99 Store

1. Introduction

At KP99 Store, operated by KP Enterprises, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our obligations.

2. Return Policy

Eligibility for Returns:

Items must be returned in their original condition, unused, and in the original packaging. The return request must be made within 15 days of the purchase date.

Return Process:

To initiate a return, please contact our customer service at [email protected] or call us at 7579630641. Provide your order number, reason for return, and any relevant details.

Our customer service team will guide you through the return process and provide you with a return authorization number.

Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Immediate Refunds:

For returns where the payment was made online, refunds will be processed immediately once the return request is approved.

Refunds within 3 Days:

For other return requests, refunds will be processed within 3 days of receiving the returned item and verifying its condition.

Refund Process:

Refunds will be issued to the original payment method. If you paid by credit card, the refund will be sent to the card-issuing bank within 3 days of receiving the returned item.

If you do not receive the refund within the expected time frame, please contact your bank or credit card company as it may take some time before your refund is officially posted.

4. Non-Refundable Items

Certain items are non-refundable, including:

Items on sale or clearance.

5. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or 7579630641. We will arrange for a replacement or refund as quickly as possible.

7. Contact Information

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Registered Name: Govind Singh

Company Name: KP Enterprises

Email: [email protected]

Register Office Address: c-11/5 bgfs, SANJAY PLACE AGRA, Uttar Pradesh, 282004

Thank you for choosing KP99 Store. We look forward to serving you and making your shopping experience enjoyable and affordable.